Terms & Conditions

1. Who we are

These terms apply to garden maintenance services provided by Royal Leamington Spa Garden Care Ltd (trading as Royal Garden Care), a company registered in England & Wales under company number 17188805, whose registered office is 27 Townlea Close, Penwortham, Preston, PR1 0NY.

You can contact us at info@royalgardencare.com or on 07904 174399.

In these terms, "we"/"us" means Royal Garden Care and "you" means the customer.

2. Quotes and forming a contract

Any price we give you is a quote based on the information available to us and, where relevant, a site visit. A contract between us is formed when you accept our quote and we confirm your booking, whether by phone, email, message or in person.

If the work turns out to be materially different from what was quoted - for example a garden is significantly more overgrown than described, or access is more restricted than expected - we will tell you before carrying out the additional work and agree a revised price with you. We will never carry out chargeable extra work without your agreement.

3. Your right to cancel

To cancel, just tell us clearly before the 14 days are up - a phone call, text, WhatsApp message or email to info@royalgardencare.com is enough. You do not need to use a special form.

If you ask us to start work during the 14-day period and then cancel, we may charge you a reasonable amount for the work already carried out up to the point you cancelled. If the work is fully completed within the 14-day period at your express request, the right to cancel no longer applies to that completed work.

We will refund any money due to you within 14 days of you cancelling, using the same payment method you used.

4. Regular maintenance visits

Regular garden maintenance runs on a rolling basis - weekly, fortnightly, monthly, or a schedule that suits your garden. There is no minimum term and no tie-in contract. You can pause, change or stop your regular visits at any time.

We ask for reasonable notice where possible so we can offer the slot to someone else. If you cancel an individual scheduled visit with less than 24 hours' notice, or we arrive and cannot access the garden, we may charge for that visit.

5. Access, pets and safety

Please make sure we can get to the garden on the agreed day - unlocked side gates, or arrangements made if you won't be in. If we cannot gain access and haven't been told in advance, we may charge for the visit.

For everyone's safety, please keep pets indoors while we're working, and let us know about anything we should be aware of - hidden pipes, cables, irrigation, delicate or prized plants, uneven ground, or areas you'd rather we left alone.

6. Weather and rescheduling

We work in most conditions, but we may need to reschedule where the weather would make the work unsafe or would damage your garden - for example mowing a waterlogged lawn, or using powered equipment in high winds. We will give you as much notice as we reasonably can and rearrange at the earliest opportunity, at no extra cost.

7. Green waste and disposal

Where waste removal is included in your quote, we remove green waste and dispose of it responsibly. We are registered with the Environment Agency as a lower tier waste carrier, broker and dealer under registration number CBDL651627, and waste is taken to a registered facility. We do not remove hazardous waste, building rubble, asbestos or general household waste unless separately agreed in writing.

8. Trees, hedges and wildlife

We work in line with the Wildlife and Countryside Act 1981 and will not cut a hedge containing an active bird's nest. Where nesting birds are found, we will pause that section of work and return once the chicks have fledged.

It is your responsibility to tell us if any tree on your property is subject to a Tree Preservation Order (TPO) or sits within a Conservation Area, as these require consent from the local authority before work is carried out. We will not carry out work that would breach a TPO.

Some work is outside our scope for safety reasons - for example, hedges or trees above roughly 4-5 metres, which we will refer to a qualified tree surgeon.

9. Payment

Unless otherwise agreed, payment is due on completion of the work, or on receipt of invoice for regular customers. We accept bank transfer and cash. All prices quoted are the total amount payable.

We reserve the right to charge interest on invoices that remain unpaid more than 30 days after the due date, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

10. If something goes wrong

Under the Consumer Rights Act 2015 we must carry out our services with reasonable care and skill. If you are not happy with any aspect of the work, please tell us within a reasonable time - ideally within 7 days of the visit - and we will return to put it right at no additional charge wherever the issue is our responsibility.

We hold £1 million public liability insurance covering damage or injury arising from our work. Please report any damage to us as soon as you notice it so we can deal with it properly and, if necessary, through our insurer.

We are not responsible for: the natural decline or death of plants due to weather, disease or pre-existing conditions; pre-existing damage or defects; or damage to items hidden underground or within vegetation that we were not told about.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else which cannot lawfully be limited or excluded.

11. Photographs

We sometimes photograph gardens we work on to show our work. Photographs never include people, house numbers or anything that identifies your address. If you would prefer we didn't photograph your garden at all, just tell us - that's absolutely fine, and you can ask us to remove an existing photo at any time.

12. Your personal data

We handle your personal information in line with our Privacy Policy, which explains what we collect, how we use it, and your rights under UK GDPR.

13. Changes to these terms

We may update these terms from time to time. The version published on this page at the time your booking is confirmed is the version that applies to that booking.

14. Governing law and complaints

These terms are governed by the law of England and Wales, and disputes may be brought before the courts of England and Wales.

If you have a complaint, please contact us first at info@royalgardencare.com - we would much rather put things right directly. You can also seek free advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

These terms do not affect your statutory rights as a consumer.