Privacy Policy

1. Who we are

Royal Garden Care is a gardening services business based in Royal Leamington Spa, Warwickshire. We operate the website at royalgardencare.com.

For the purposes of UK data protection law, Royal Garden Care is the data controller for personal information collected through this website.

If you have any questions about this policy or how we handle your data, you can contact us at info@royalgardencare.com or call us on 07904 174399.

2. What information we collect

We collect personal information only when you voluntarily provide it to us — for example, when you fill in the booking enquiry form on our website. The information we may collect includes:

• Your full name
• Your email address
• Your phone number (optional)
• Your preferred service, date and time
• Any message or additional details you include

We do not collect sensitive personal data, financial information, or payment details through this website.

3. How we use your information

We use the information you provide solely for the purpose of responding to your enquiry and arranging your gardening service. Specifically, we may use it to:

• Contact you to confirm or discuss your booking
• Follow up if we need further information about your garden or requirements
• Send you a reminder or reschedule notification where relevant

We do not use your information for marketing purposes, and we will not add you to any mailing list without your explicit consent.

4. Legal basis for processing

We process your personal data on the basis of legitimate interests — specifically, our legitimate interest in responding to enquiries from potential customers — and, where a booking is confirmed, for the performance of a contract.

5. Who we share your information with

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information with trusted service providers who help us operate our business (such as email providers), but only to the extent necessary and under appropriate confidentiality obligations.

We may disclose your information where required by law or to protect the rights, property, or safety of Royal Garden Care, our customers, or others.

6. How long we keep your information

We retain booking enquiry information for as long as is reasonably necessary to fulfil the service and for a reasonable period afterwards for administrative purposes. We do not retain personal data indefinitely — if you would like us to delete your information sooner, please contact us and we will do so promptly.

7. Cookies

Our website uses a small number of cookies. A cookie is a small text file stored on your device when you visit a website.

We use:

• Strictly necessary cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — only if you accept via our cookie banner, to help us understand how visitors use the site (via Google Analytics). These are not activated without your consent.

You can withdraw your cookie consent at any time by clearing your browser cookies and declining again when the banner reappears.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict how we process your information
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@royalgardencare.com. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.

9. Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this privacy policy or our data practices, please get in touch:

• Email: info@royalgardencare.com
• Phone: 07904 174399
• Address: Royal Leamington Spa, Warwickshire